The Message I Sent To The MTA After This Morning’s Alleged Commute

Dear Ma’ams and Sirs and Whom It May Concern at MTA:
This morning’s commute was kind of the worst commute ever. I mean, you guys really outdid yourselves. But until somebody rich buys a second public transit system or until we get jetpacks and can fly from place to place, you and I are kind of stuck together. Mostly I ride the F and that was what I attempted to do this morning at the Carroll Street station. A crowded mass stood and waited for 40 minutes before I became a leader and pushed the button that called your secret MTA headquarters. My question was simply, “Where’s the F?” The man on the other end said that there was a holdup at Church Avenue. I asked why an announcement hadn’t been made. He said that there were no speakers in our station. I asked why somebody couldn’t just yell an announcement if there were no speakers. He hung up on me.
I don’t like being hung up on. I don’t think it’s very nice. I’m certain that if I were to hang up on someone at my job, I wouldn’t have a job anymore. I’m pretty sure you couldn’t even get away with that at McDonald’s.
I yelled to the entire platform about Church Avenue and they all seemed very relieved and happy that they were given a reason for the holdup. Most of them mass-exited, but others stayed. About 8 minutes later, an F rolled up, but it was stuffed like a cattle car and I, for one, didn’t want to be a cow this morning, so I was stuck on the platform even longer. It took at least 8 more minutes for the next cattle car to show up, but this time a few of us were able to cram ourselves onboard.
The thing is, the situation wasn’t much better last week either. We stand and we wait indefinitely for 4 G trains to pass or no trains at all and nobody gives us the courtesy of telling us why there has been a hold up. Not even after we get on the train. And the train has speakers, so you wouldn’t even have to yell. Late trains happen. There are accidents and delays and we all know this, but there’s probably a little bit that the MTA could be doing better.
For starters, there should be announcements. Yelled announcements or speaker announcements. Preferably by somebody who speaks English and knows how to enunciate. Because that’s also a problem sometimes. You might also consider having Wal-Martish-type greeters at the turnstiles. Not to greet us necessarily, but to give warnings about possible hour-long waits and maybe even to apologize for the inconvenience. Saying you’re sorry goes a long way. People will like you more. I’m fairly certain that F passengers don’t want to be your friend after today, so maybe you could do something extra-special tomorrow to make up for it. It doesn’t have to cost money, although donuts and Coke products are always nice. It could be something simple like, a few extra trains that come within 5 minutes of each other or an announcer or yeller who will say they are sorry about what happened on Monday and all of last week.
I like the F and all of it’s 1973 glory. The fake wood-paneling and seats of orange and yellow are kind of nice. And I generally like you for not making us have to walk everywhere or take cabs or drive cars we don’t own. But I don’t like being hung up on. And I don’t like not being notified of delays and not given reasons. Lord, hear our prayer. I hope you have an excellent Monday and keep up the good work.







